Welcome to eSecureDocs Support
Support Questions? Email us at support@eSecureDocs.com
See User Guides and Frequently Asked Questions to get answers to our most commonly asked questions.
See Instructional Videos for how to get Started
Frequently Asked Questions
I didn't receive an email to collaborate? What should I do?
Check your spam folder. The request for signature or collaboration will sometimes go to a spam folder.
If the email did not go to a spam folder, ask the document creator to check if they added you to collaborate on the document.
I clicked on the document link and it is no longer valid. What should I do?
After 30 days, the link to collaborate on a document will no longer be valid. This is to ensure the security of the eSecure Docs Platform. You will need to request the sender to send another document.
I completed my document and want to edit it now.
Completing the document locks the document and the document will only be allowed in read-only format. You will need to create a new document.