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Welcome to eSecureDocs Support
Support Questions? Email us at support@eSecureDocs.com
See User Guides and Frequently Asked Questions to get answers to our most commonly asked questions.
User Guides
See User Guides For Assistance:
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Getting Started
See Instructional Videos for how to get Started
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How to Store (Archive) a Document or File in eSecureDocs
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Create a Document in eSecureDocs
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Create Templates in eSecureDocs
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e-Sign a Document in eSecureDocs
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Frequently Asked Questions
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I didn't receive an email to collaborate? What should I do?
Check your spam folder. The request for signature or collaboration will sometimes go to a spam folder.
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If the email did not go to a spam folder, ask the document creator to check if they added you to collaborate on the document.
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I clicked on the document link and it is no longer valid. What should I do?
After 30 days, the link to collaborate on a document will no longer be valid. This is to ensure the security of the eSecure Docs Platform. You will need to request the sender to send another document.
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I completed my document and want to edit it now.
Completing the document locks the document and the document will only be allowed in read-only format. You will need to create a new document.
Still Need Help?
Contact us at support@esecuredocs.com and we will respond to your request as soon as possible.