Welcome to eSecureDocs Support Page

Support Questions?  Email us at support@esecuredocs.com


See Frequently Asked Questions to get answers to our most commonly asked questions.   

Frequently Asked Questions

How do I get started?

To get started, simply email us at support@esecuredocs.com.   After emailing us, you will be automatically placed into the Pro (free) plan. 


View the eSecureDocs plans here.  To upgrade to the Pro Plus + or VIP Plan, simply hit the Upgrade button at the top right of your screen next to your profile.


I didn't receive an email to collaborate?  What should I do?

Check your spam folder.  The request for signature or collaboration will sometimes go to a spam folder.  

If the email did not go to a spam folder, ask the document creator to check if they added you to collaborate on the document.  


I clicked on the document link and it is no longer valid.  What should I do?

After 30 days, the link to collaborate on a document will no longer be valid.  This is to ensure the security of the eSecure Docs Platform.  You will need to request the sender to send another document.  


I completed my document and want to edit it now.

Completing the document locks the document and the document will only be allowed in read-only format.  


Still Need Help?

Contact us at support@esecuredocs.com and we will respond to your request as soon as possible.